Privacy Policy

MADEPAL S.A.S.

Last updated: February 27, 2025

1. Introduction

At MADEPAL S.A.S., we are committed to protecting the personal data of our customers, suppliers, employees, and all individuals who entrust us with their information. In compliance with Law 1581 of 2012 and Decree 1377 of 2013, we have established this Privacy Policy and Personal Data Processing to ensure transparency in the collection, use, storage, and protection of personal information.

2. Data Controller

• Company Name: MADEPAL S.A.S.
• Address: Cra. 4 #2-02, Palmaseca. Recta Cali-Palmira, 763537 VC, Colombia
• WhatsApp: +57 316 131 0000
• Email: [email protected]

3. Personal Data Collected

We may collect the following information:

• Full name
• Identification document
• Contact information (email, phone, address)
• Billing and transaction data
• Employment and academic information (for recruitment processes)

4. Purpose of Data Processing

Personal data will be used for:

• Managing the commercial and contractual relationship with customers, suppliers, and employees.
• Processing orders, invoicing, and payments.
• Sending information about products, services, promotions, and news.
• Fulfilling legal and contractual obligations.
• Conducting satisfaction surveys and improving our services.

5. Data Subject Rights

Under Colombian regulations, data subjects have the right to:

• Access, update, and correct their personal data.
• Request proof of consent given for data processing.
• Be informed about how their personal data is used.
• File complaints with the Superintendence of Industry and Commerce in case of a regulatory violation.
• Revoke authorization and/or request the deletion of their data when there is no legal or contractual obligation preventing its removal.

6. Security Measures

MADEPAL S.A.S. implements technical, administrative, and organizational measures to ensure the security of personal data, preventing loss, unauthorized access, or misuse.

7. Procedure for Exercising Rights

Data subjects can submit requests related to the processing of their data through:

• Email: [email protected]
• WhatsApp: +57 316 131 0000
• Physical Address: Cra. 4 #2-02, Palmaseca. Recta Cali-Palmira, 763537 VC, Colombia

Inquiries will be answered within a maximum of 10 business days, and claims within 15 business days, in accordance with the law.

8. Modifications to the Privacy Policy

MADEPAL S.A.S. reserves the right to modify this policy at any time. Any changes will be communicated through our official channels.

9. Acceptance of the Policy

By providing their personal data, the data subject accepts this Privacy Policy and Personal Data Processing.

For more information, contact us at [email protected] or via WhatsApp at +57 316 131 0000.