About this page
Learn how we protect your personal data and ensure your privacy when using our website.
Version 2.0 | Last updated: February 27, 2025
1. Introduction
At MADEPAL S.A.S., we are committed to protecting the personal data of our customers, suppliers, employees, and other individuals who entrust us with their information.
In compliance with Law 1581 of 2012 and Decree 1377 of 2013, we establish this Privacy and Personal Data Processing Policy to ensure transparency in the collection, use, storage, and protection of personal information.
2. Data Controller
Company name: MADEPAL S.A.S.
Address: Cra. 4 # 2-02, Palmaseca, Cali–Palmira Road, 763537, Valle del Cauca, Colombia.
WhatsApp: +57 316 131 0000
Email: [email protected]
3. Personal Data Collected
We may collect the following information:
- First and last names.
- Identification document.
- Contact information, such as email address, phone number, and address.
- Billing and transaction data.
- Employment and academic information for recruitment processes.
4. Purpose of Personal Data Processing
Personal data may be used to:
- Manage commercial and contractual relationships with customers, suppliers, and employees.
- Process orders, billing, and payments.
- Send information about products, services, promotions, and news.
- Comply with legal and contractual obligations.
- Conduct satisfaction surveys and improve our services.
5. Rights of Data Subjects
In accordance with Colombian law, personal data subjects have the right to:
- Access, update, and correct their personal data.
- Request proof of the authorization granted for the processing of their data.
- Be informed about how their personal data is being used.
- File complaints with the Superintendence of Industry and Commerce in the event of a breach of applicable regulations.
- Withdraw authorization or request the deletion of their data when there is no legal or contractual obligation preventing its deletion.
6. Security Measures
MADEPAL S.A.S. implements technical, administrative, and organizational measures to ensure the security of personal data and prevent its loss, alteration, unauthorized access, or improper use.
7. Exercise of Data Subject Rights
Data subjects may submit requests related to the processing of their personal data through the following channels:
Email: [email protected]
WhatsApp: +57 316 131 0000
Physical address: Cra. 4 # 2-02, Palmaseca, Cali–Palmira Road, 763537, Valle del Cauca, Colombia.
They may also use the Contact page or the Complaints and Claims page available on this website.
Inquiries will be addressed within a maximum period of ten (10) business days, and claims within a maximum period of fifteen (15) business days, in accordance with the law.
8. Changes to the Privacy Policy
MADEPAL S.A.S. reserves the right to modify this policy at any time.
Any changes will be published on this page, and the date of the latest update will be indicated.
9. Acceptance of the Policy
Accessing, browsing, and using this website implies that the user has read and accepts this Privacy Policy and the Terms of Use published by MADEPAL S.A.S.
When the user voluntarily provides information through the contact page, the complaints and claims page, email, WhatsApp, or any other available channel, they authorize its use to receive, manage, and respond to their communication.
For more information, you may contact us through the Contact page, email us at [email protected], or contact us via WhatsApp at +57 316 131 0000.
